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Delivery

What are my delivery options?

Delivery is free for orders R500 or more and R60 for orders under R500.

What are the delivery times?
Area Timeframe
Main South African cities

2-5 working days

Regional areas

3-7 working days

Can I change my delivery address?

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your payment confirmation email.

What happens if a product is missing from my delivery?

Use the contact form on our help center page to log your query.

Do you ship internationally?
Unfortunately not at present.
How can I track my order?

We will email you tracking details as soon as your order is shipped.

returns

Returns

What is your returns policy?

If you are not happy with your purchase, you may return the product for replacement or to get a full refund. Terms and conditions apply.

What products can not be returned?
  • Foodstuff and beverages
  • Time based publications such as newspapers and magazines
  • Digital products such as vouchers and eBooks
  • Video, audio or software that has been opened
  • Beauty products that have been opened
  • Personalised products
  • Assembled products
  • Hygiene products that have been opened
What are the basic conditions for returns?

Products can be returned at no charge under the following conditions:

  • Return was requested within 30 days after the order was delivered
  • Products must be in the original packaging
  • Products should not have missing parts or accessories
  • Product should not be damaged and safety/quality seals should not be removed or tampered with

The product will be collected at the delivery address and assessed with the following possible outcomes:

  • If the return is valid, then a full refund, paid within 14 days by EFT to your bank account
  • If the return is invalid, the reason will be emailed along with details of the product return to your address, including a bill for the return courier fees for your account
What are the warranty conditions?

Warranty conditions vary as per the product sold, please refer to the product page for details before purchasing.

Contact us for instructions on how to claim your warranty with the supplier.

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